Bike and Cycling Forum > Bike Rack > Mountain Biking > out of these two canonndale or trek??
Reply
 
LinkBack Thread Tools Display Modes
Old 05-27-2010, 09:21 PM   #21
Recovering Retrogrouch
 
Join Date: Jan 2010
Posts: 34
This is straight from Trek's company website on the Trek limited warranty page:

It says: "Lifetime" "The bicycle frame, except the fork and the Session model, for the lifetime of the original owner".

On Cannondale's warranty page it stipulates that the "frame is not covered from normal fatigue due to wear from use and age.

Trek's site does say it "does not include normal wear and tear" but nothing about fatigue or age.
And they say "best warranty in the business".

On the back page of the owners manual of the trek 6000 that I bought two years ago it also says "Frame is warranted for the lifetime of the original owner".

If you bought a trek 520 Touring bike for instance, which is a Cro-moly tig welded frame. This frame is designed to be ridden loaded for thousands upon thousands of miles. It is not uncommon for a 520 to be 20 years old and still out there touring. Seems Trek makes no stipulation between that and one of their Alum MTB frames as far as this warranty goes. so if a downtube cracks in the middle in 20 years why would they not honor this warranty? Trek's only bike frame exception is the Session model which is the Dirt Jumper Extreme hucking bike and that's obvious why they would not warranty those frames (jumping off of a 12 foot building like a crazy idiot, duh)

I have to say I am with Rushthemall on this one. Otherwise the warranty on frames means absolutely nothing.

I dont think you can fairly compare bicycle frames to Nike sneakers. But that said, like those well used Nike sneakers stink...so do individual opinions


noneed429r is offline   Reply With Quote
Old 05-27-2010, 09:38 PM   #22
Total noob
 
Industry_Hack's Avatar
Bikes
 
Join Date: Aug 2009
Posts: 5,471
I hate to muddy this discussion with facts, but here's the rest of the Trek warranty info

TREK LIMITED WARRANTY

All Trek bikes are sold exclusively through our network of Authorized Dealers who we entrust with professional assembly and service of your bicycle. Trek Bicycle Corporation warrants each new Trek frame, rigid fork, or original component part of the bicycle against defects in workmanship and materials:


There is then a breakdown from frame to decals and components, followed by this:

This warranty does not cover:

* Normal wear and tear
* Improper assembly
* Improper follow-up maintenance
* Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
* Damage or failure due to accident, misuse, abuse, or neglect
* Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Claims under this warranty must be made through an authorized Trek dealer. Proof of purchase is required. The subject item must be registered with Trek Bicycle Corporation, either through on-line registration or by the receipt of a warranty registration card by Trek Bicycle Corporation, before a warranty claim may be processed. Warranty duration and detail may differ by frame type and/or by country. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.


Note this too: If I purchase a bike used or from an online auction will I be covered under the warranty?
Our warranty applies only to bikes purchased from one of our authorized dealers and is for the original owner exclusively.
__________________
Please to go IndustryOutsider.com and "Like" us. More giveaways coming soon!
Interbike 2008 photos | Interbike 2009 photos

Industry_Hack is online now   Reply With Quote
Old 05-27-2010, 11:52 PM   #23
Recovering Retrogrouch
 
Join Date: Jan 2010
Posts: 34
Hack,you just echoed everything I said in quotes from the Trek Warranty.... it
still does not say anything about age or fatigue like Cannondale's; does it?
A frame that breaks at a weld or in the middle of a tube is not "normal wear and tear".
Is that where we are disagreeing here? Do you think that kind of failure is normal wear and tear? It never was back when I had to send in frames for warranty for people. The companies would replace the frames unless it was clearly owners abuse. i.e the "damage due to accident, misuse , accident or neglect.
Basically a properly built bike shouldn't just break from normal use. And, I think many others would agree with me and interpret the above warranty likewise.

Enough of this for me.........
noneed429r is offline   Reply With Quote
Old 05-28-2010, 02:42 AM   #24
Total noob
 
Industry_Hack's Avatar
Bikes
 
Join Date: Aug 2009
Posts: 5,471
They both say the same thing - fatigue and normal wear and tear are not defects in materials or workmanship, but something that all frames will exhibit at some point over their lifetime.

It's all good, not trying to start a debate, just pointing out that while the company is free to honor their warranty, there are plenty of caveats. They can just as easily deny a warranty for a number of reasons.
__________________
Please to go IndustryOutsider.com and "Like" us. More giveaways coming soon!
Interbike 2008 photos | Interbike 2009 photos

Industry_Hack is online now   Reply With Quote
Old 05-28-2010, 04:08 PM   #25
pedal pusher
 
vassago's Avatar
 
Join Date: Jul 2009
Posts: 121
I run a Trek dealer, and they warranty just about anything as long as it wasnt from a crash. Hell i warrantied a Carbon Top Fuel 110 in the fall for a gelcoat hairline crack and they sent the customer a a top fuel 9.9 ssl with a seat mast and carbon Dt shock and Bb and headset.... hell of a stand up company if you ask me


__________________
He is called Vassago. This Spirit is of a Good Nature, and his office is to declare things Past and to Come, and to discover all things Hid or Lost. And he governeth 26 Legions of Demons.
vassago is offline   Reply With Quote
Reply

Thread Tools
Display Modes

FOLLOW US ON
  • rss
  • facebook
  • twitter
PHOTO OF THE DAY
Unforgettable Windy 2nd Century