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Old 02-05-2013, 10:21 PM   #1
offrdmania
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Shimano is awesome!

So I picked up some MT23 shoes and dont plan on putting a cleat on them; I just wanted a stiff sole shoe. These shoes dont offer a cleat cover so I called Shimano and the guy on the phone said to use the cleat cover from a different shoe and it should mount on it no problem. I called around to about 10 different authorized retailers and no one had them and wouldnt bother ordering them because they needed a minimum order to do so. I was getting frustrated at this point. I called back the nice guy at Shimano and told him my dilemma and without skipping a beat he said, "why dont I send you a set of cleat covers at no charge for your trouble". Now that is what I call customer service! It was at my front door in 2 days and they fit my shoes perfectly. A+ Shimano!



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Old 02-05-2013, 10:23 PM   #2
rola643
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Always good to hear!

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Old 02-05-2013, 11:30 PM   #3
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Groovy, I love it when you actually get service from customer service! (as rare as it is)

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