Originally Posted by Eagle
Hack- How did you find the customer service and such when ordering your wabi?
You will not find better customer service anywhere. Richard, the owner, answered the phone when I called. We probably chatted for about an hour, discussing not just the bike and my needs, but also his history in the industry. If you would like me to explain that in detail, I can. In the end, we went over the frame size, cranks, bars, stem, and gearing. I've owned two custom bikes, (as in custom-built frames) and my Wabi is at least as nice as one, and better than the other. Yes, it rides great for me - you can find a couple of reviews on my blog. But it's been twenty years since I had such an emotional attachment to a bike. The last was my Basso.