Trek Madone 6.9 2009

  1. Doc
    madone69-whitered-457.jpg

    Company Website - www.trekbikes.com
    Manufacturer - Trek Bikes

    Specifications

    Frameset

    Sizes 50, 52, 54, 56, 58, 60, 62cm

    Frame OCLV Red Carbon

    Fork Bontrager Race XXX Lite w/E2 full carbon steerer

    Wheels Bontrager Race XXX Lite, carbon

    Tires Bontrager Race X Lite AC, 700x23c, folding

    Drivetrain

    Shifters Shimano Dura-Ace 7900 STI, 10 speed

    Front Derailleur Shimano Dura-Ace 7900

    Rear Derailleur Shimano Dura-Ace 7900

    Crank Shimano Dura-Ace 7900 50/34

    Cassette Shimano Dura-Ace 7900 11-28, 10 speed

    Pedals n/a

    Components

    Saddle Bontrager Race X Lite

    Seat Post Carbon seat mast cap

    Handlebars Bontrager Race XXX Lite VR, 31.8mm

    Stem Bontrager Race XXX Lite Carbon, 7 degree, 31.8mm

    Headset Cane Creek IS-8 Integrated w/cartridge bearings, sealed, alloy; 1 1/8" top, 1.5" bottom

    Brakeset Shimano Dura-Ace w/Shimano Dura-Ace STI levers​

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  1. iceref
    On my second day on the bike coming back from my second ride (less than 40 miles total on the bike) I stopped at a red light. Once the light turned green, I clipped in and just made it across the intersection when I heard a loud snap and came to a screeching halt. I looked down and the frame was resting on my back tire and my derailleur was hanging off the chainstay.
    The bike had failed at the drive side seatstay / chainstay junction - not at the derailleur hanger but actually the carbon junction.
    Devestated by this turn of events, I was somewhat bouyed by the thought of Trek's customer service. I returned the bike to the dealer for a new frame and derailleur and was surprised to learn that this catastropic failure was not covered under the warranty. I was shocked since I had a 2004 5500 prior to purchasing the new bike and bought the second Trek based on my previous customer experience. I was informed that not only would I not get compensated for a new derailleur, but that I would have to pay an $80 repair fee to get my brand new frame fixed, pay for the tear down, shipping both ways and rebuild as well.
    Beware stay away from this model and Trek in general.
    [​IMG][​IMG] Price Payed: $8,595.00 Recommended? No Pros: Beautiful lines very light weight Cons: Structural integrity is questionable, poor customer service