Error Reporting Guidelines

Discussion in 'TwoSpoke Announcements & Comments' started by TxCyclist, Aug 13, 2012.

  1. TxCyclist

    TxCyclist Administrator Staff Member Admin Staff

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    To help us better help you when reporting a problem, please include the following information:

    Browser:
    Operating System:
    Did you click the back button to get there?
    What was the URL of the error?
    What were you doing to get the error?
    What did the error message say?
    What is your username?
    Were you logged in?
    Did you try clearing cookies to fix it?
    If Mobile Phone Related, What Type of Phone?
    If E-Mail Related, Your Internet Service Provider or E-Mail Website Name?
    If Login Related, Does Your Browser Clear Your Cookies When You Close it (in browser settings)?
    Screenshot of Error (if available):
     
    newleaf150 likes this.
  2. fpl1

    fpl1 Well-Known Member Tavern Member

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    I'm using iOS 8.1.3. I cannot load pics from my iPhone 6. to a post on the forum. I get an error message and it will not upload. I think others may be having the same problem. Thanks.
     

  3. Industry_Hack

    Industry_Hack Total noob (& forum admin) Admin Staff Tavern Member

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    Also note if you've "tried turning it off and back on again". Seriously. Rebooting resolves a lot of issues.
     
    newleaf150 likes this.
  4. rola643

    rola643 Two skinny Js Staff Member Admin Staff Mod Team Tavern Member

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    Same issue here -same iOS, same phone .Reboot does not work. I'd like to attach a photo of the error but hey that's the issue :)
     
  5. blmar02

    blmar02 Riding Geek

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    I've been having a problem with iOS 8.1.3 logging me out and not letting me back in. In order for me to get on I have to input incorrect data then log attempt again with the correct info and hope it works. I would say it takes about 4 times of doing this before it will let me in.
     
  6. TxCyclist

    TxCyclist Administrator Staff Member Admin Staff

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    I have found with some others, that if you delete the app, then re install the problems seem to not be there.

    Can you try that?
     
  7. blmar02

    blmar02 Riding Geek

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    I will try it and see if it works.
    Thanks
     
  8. rola643

    rola643 Two skinny Js Staff Member Admin Staff Mod Team Tavern Member

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    I don't see the multi-quote function working
    multi.GIF
     
  9. rushlake

    rushlake Member

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    Hmmm, well I ........
    But good news the search engine was not pulling up things I knew existed.
    But TX fixed that up and now it returns a great many more hits. Excellent job on that TX.
     
    TxCyclist likes this.
  10. rola643

    rola643 Two skinny Js Staff Member Admin Staff Mod Team Tavern Member

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    Uploading Embedded media files does not seem to work.
    media1.GIF media 2.GIF
     
  11. TxCyclist

    TxCyclist Administrator Staff Member Admin Staff

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    That's a weird error message - Thank you for the screenshot.
    I do know the iframe you're trying to embed doesn't work with the new sites. Let me find you the best way to post facebook videos.
     
  12. TxCyclist

    TxCyclist Administrator Staff Member Admin Staff

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    Multiquote is now enabled.
     
    kneedrachen and rola643 like this.
  13. Jonathan Smith

    Jonathan Smith New Member

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    Will check it for sure whether it is working or not.

    __________________________________
    Get Assignment Help in UK.
     
  14. rola643

    rola643 Two skinny Js Staff Member Admin Staff Mod Team Tavern Member

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    This is happening again.
    Screen Shot 2018-12-08 at 10.40.18 PM.png
    Screen Shot 2018-12-08 at 10.39.35 PM.png
     
    Dos_Ruedas likes this.
  15. rola643

    rola643 Two skinny Js Staff Member Admin Staff Mod Team Tavern Member

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  16. newleaf150

    newleaf150 Deranged Touring Cyclist Tavern Member

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    Ubuntu 18.04.2 LTS and 64-bit Firefox 65. I've tried using two different hardware platforms, but same software versions.

    Cleared browser cache/cookies, restarted, tried different pics.

    I was and am logged in. Have tried uploading multiple pics to multiple threads, including this one, with identical failure:

    Pics upload normally until completion, whereupon the following error is thrown, punctuation and wording exact:

    "The following error occurred
    There was a problem uploading your file.
    filename.jpg"

    Error message appears as a pop-up and does not appear to have its own URL or possibility of response save closing it. The first line is highlighted with a red bar.

    I always login before trying to post, and haven't used the browser's back or forward buttons prior to attempting uploads. I have tried without success for several days now, since making a post to 'Pics from our Rides' on 19 Feb.

    I can try posting pics using a Windows machine if that would help. I've never experienced OS related problems with this site, as I have with a few others. Until this issue began, the site functioned normally and without apparent issue.