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870 Posts
Never order anything from niagra cycle works. Why? They do not communicate with customers about issues or delays with orders of products they sell.
I ordered my new rim and hub through amazon.com from niagra cycle works to save money on 09/02/2011. The parts should have shipped on 09/09/2011 and I should have received them today, 09/14/2011. I was going to take them to my local bike shop tomorrow, 09/15/2011 to have the new rear wheel hand built and pick it up on Friday 09/16/2011 so I can start riding again.
Instead the order from niagra cycle works did not ship until yesterday, 09/13/2011 and I will not receive them until Friday 09/16/2011. Which means I will not be able to take them to the bike shop until Saturday 09/17/2011 and will not be able to pick the wheel up until Monday 09/19/2011.
I know this is a delay of only 2 days with the shipping. But in terms of getting back to riding it is a delay of about 4 to 5 days.
I ordered the parts form amazon.com/niagra cycle works to save money. But now, with the delay I am thinking it is not work it and I should have spent the additional money for better customer service from my local bike shop. My local bike shop would at least communicate to me any delay's so I know what to expect.
The issue is the principle of the matter and niagra cycle works piss poor customer service of not communicating to me about the dealy or why.
I only found out about the delay after I contacted them. Had I not done so I never would have known.
My recommendation to anyone who has tp purchase bicycle parts is NEVER order from niagra cycle works, whether through amazon.com or direct. Their customer service is piss poor at best.
I ordered my new rim and hub through amazon.com from niagra cycle works to save money on 09/02/2011. The parts should have shipped on 09/09/2011 and I should have received them today, 09/14/2011. I was going to take them to my local bike shop tomorrow, 09/15/2011 to have the new rear wheel hand built and pick it up on Friday 09/16/2011 so I can start riding again.
Instead the order from niagra cycle works did not ship until yesterday, 09/13/2011 and I will not receive them until Friday 09/16/2011. Which means I will not be able to take them to the bike shop until Saturday 09/17/2011 and will not be able to pick the wheel up until Monday 09/19/2011.
I know this is a delay of only 2 days with the shipping. But in terms of getting back to riding it is a delay of about 4 to 5 days.
I ordered the parts form amazon.com/niagra cycle works to save money. But now, with the delay I am thinking it is not work it and I should have spent the additional money for better customer service from my local bike shop. My local bike shop would at least communicate to me any delay's so I know what to expect.
The issue is the principle of the matter and niagra cycle works piss poor customer service of not communicating to me about the dealy or why.
I only found out about the delay after I contacted them. Had I not done so I never would have known.
My recommendation to anyone who has tp purchase bicycle parts is NEVER order from niagra cycle works, whether through amazon.com or direct. Their customer service is piss poor at best.