They have refused to refund it and have refused to give me a properly working bike of the correct specification so we have a small claims court date set. I have in my possession a bike of lower spec than they sold that does not work properly after they replaced the original with that. And they seem naive enough to think that the court won't force them to repay and cover court costs. I'm sure they thought I wouldn't take it to court but on principle they need to be taught they cannot conduct business that way. I'm sure they'e already lost as much business from this dispute as they refund would cost from people being put off by hearing how they do business.
Typical pie-in-the-sky eBike seller. Outrageous claims then argue and ignore the customer when it doesn't even come close to claimed performance. Nevermind that it probably isn't even safe. Is there UL listing and polarized plugs on the charger?
However, consumers should take a little responsibility to better understand what it is they're buying. I don't know any reasonable person who believes you can actually buy a $300-$400 eBike capable of 30MPH and 20 mile range.
Once those claims are demonstrated to be false a full refund should be in order IMO. This entire industry is so polluted with BS specs that people need to take their time and perform better due dilligence regarding these products.
If you still want an electric folder I suggest one of those eBikekit systems and install it on whatever folding bike you like. You'll spend around $1000 or more depending on battery but you'll have a machine that can actually do what you want it to do.
You waited 3 month to notify manufacture of a problem. I can't even get a pair of pants returned at kmart after 30 days have passed. Why would you expect anyone to take responsiblility? After 3 month the item has been used and abused already. It's hard to pin responsibility on the manufacture or user wear and tear.
Hi Howard, thanks for the reply. A warranty period is a warranty period. 30 days on some things, 90 on others. Most goods a year warranty some hard drives 3 years, it all depends.
Bottom line, the judge agreed with me and I won my case against the seller. I'm not from the US and am shocked at how little consumer protection there is here and how little consumers stand up to such poor behaviour. Sadly I had to take this to court but people need to be forced to live up to their commitments.
Here's the link to the video again as one at top of page was amended
Email me and I'll send you the picture of the bike he tried to return. This bike had a bent frame. I told him the warranty doesn't cover bent frames since it obviously was in a accident. It has nothing to do with the quality of the bike. He bought this bike in dec for christmas. He tried to return it in March. Email me and I'll show you court paper work stating that I agreed to give him a full refund if he returns the bike. He won't bring the bike back. That's why refund has not been issued. Everyone that buys my bike can trust that I'll stand behind my product. But not for a bent frame...
I can't believe I wasted almost 9 minutes watching that stupid video. It bugs me that we see the speed controller twice, but not the motor, and of course, not the original "bike" that was returned.
As an adult, I cannot imagine why any able-bodied person would buy something like that, even as a toy for a child. Yes, you would have to be foolish to think that something with 20" wheels could even hit 30MPH without being dropped from a tall building. Even 20MPH would be a stretch - that's just basic math. It would appear that some people have an insatiable appetite for Chinese made junk, which causes them to ignore the obvious marketing hype.
Hmm. I did a little research, and couldn't locate anything mentioning a 300W motor. Or a 30MPH top speed. I did find some interesting FAQs regarding electric bikes though. It would appear that like any purchase, a little due diligence goes a long way.
Do you have a pic of the bike you tried to return roaringfire? What was the judgment.
Rawmotor is this all really worth it, I mean you could have just refunded the bike not gone to court, not received a negative review, and at least be known for great customer service, it sucks, but it's the pitfall of selling products for a living. I understand the principles behind it but principles aren't edible, if you know what I mean.
The bike was $350, I didn't bother taking photos or video's of the original bike because they were replacing it and that was fine if they honoured the warranty. The problem is the replacement went far slower (the original did go at a good speed (not as much as advertised but that was never to be believed)) but the replacement was so slow about a 3rd of the speed of the original so I then checked the controller and found he'd replaced it with a lower powered unit which he then mentioned via email he knew he had done but was pissed off that I'd complained.
Anyway he lost the court case which was that he had fraudulently given me the wrong replacement bike and refused to refund me and still has yet to refund as per the courts judgement. It wasn't worth my time to fight it but of work exposing civil rights abuses etc. and won't accept it when people try to be abusive to others. We all have to set a standard to not accept this behaviour.
Not sure what civil rights has to do with this, but you've certainly illustrated something that most people are not aware of - a judgment is just a piece of paper. Enforcing that may not be possible for you. He's stated that you only need to return the bike to get your refund, you've stated that you want a refund before you return it. Mexican standoffs never end well.
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